Terms & Conditions

Terms & Conditions

Accessibility Statement

Privacy Policy

Cookies Policy

Terms & Conditions

ICE INTERNATIONAL B.V. GENERAL BUSINESS TERMS 2023

01 – Definitions and abbreviations

In these General Business Terms (“Terms”):

  • a) “Client” refers to any individual or legal entity acting in the exercise of a profession or in the operation of a business;
  • b) “ICE” refers to I.C.E. International B.V.;
  • c) “Agreement” refers to any purchase agreement for Carpet-related products entered into between ICE and the Client;
  • d) “Parties” refers to both ICE and the Client;
  • e) “Special Order” refers to any order specially manufactured for the Client in accordance with the latter’s dimensional and colour specifications;
  • f) “Carpets” encompasses all products traded as ICE markets, including (Oriental) carpets and rugs, as well as wall-to-wall carpeting.

 

  1. “ICE” and “ICE International” are registered brands and trade names title to each of which rests with I.C.E. International B.V., a private limited-liability company incorporated under the laws of the Netherlands with its principal place of office located at Ambacht 2 in NL-5301 KW Zaltbommel and is entered in the Chamber of Commerce and Industry’s Commercial Register under file number 30244142, and whose value-added tax registration number is NL 808933322 B 01.

 

  1. These Terms apply to all offers and agreements for which ICE delivers goods and/or services, of whatever nature and under whatever name to the Client.
  2. These Terms can only be departed from or be supplemented if agreed by the Parties in writing.
  3. The applicability of any of the Client’s purchase or other terms is explicitly excluded.
  4. If any provision of these Terms should be null and void or is annulled, the other provisions of these Terms remain fully applicable and effective. In that case, ICE and the Client consult as to arrange for new provisions which have the same purpose as much as possible and that will replace the provisions that are null and void or that been annulled.
  5. ICE is not obliged to follow the Client‘s instructions when performing the services, more particularly not if these instructions change or add to the content or scope of services agreed on. If such instructions are followed however, the activities performed are charged at ICE’s applicable rates.

 

  1. All of ICE’s offers, quotations and other forms of communication are without obligation, unless ICE should indicate otherwise in writing. The Client guarantees the correctness and completeness of the information provided, with the exception of obvious typing errors, by or on behalf of the Client to ICE and on which information ICE has based its offers and quotations.
  2. All of ICE’s offers and quotations are subject to contract and remain valid for a term of sixty (60) days, unless ICE should indicate otherwise in writing.
  3. The quotations and offers contain a description of the Carpets offered. Apparent oversights or errors affecting the offer shall not be binding upon ICE.
  4. No Agreement shall be arrived at until such time as ICE has expressly accepted the relevant order.

 

  1. It is hereby stipulated – unless ICE is prepared to undertake to transfer an intellectual property right, such undertaking may only be explicitly effected in writing – that title to the full complement of intellectual property rights vested in any quotations and/or offers extended by ICE and/or any designs, images, drawings, (specimen) models, Carpets, software and the like made available by ICE remain exclusively vested in ICE irrespective of ICE having
    or not having charged the Client for the production of same.
  2. Title to any such information as ICE makes available to the Client – be it orally or in writing – shall continue to rest with ICE, with the Client‘s deployment of any such information being confined to the purpose for which said information was furnished.
  3. The Client shall refrain from disclosing to third parties, in any manner whatsoever, any of ICE’s information.

 

  1. Unless the Parties have explicitly agreed otherwise in writing, the Client shall settle the invoiced amount within 14 (fourteen) calendar days of the invoice date.
  2. The Client shall make an advance lump-sum payment to ICE for any Special Order, which advance payment shall amount to a percentage of the purchase price to be agreed in more detail.
  3. All prices are exclusive of turnover tax (VAT) and other product or service-specific levies imposed by the authorities.
  4. The Client cannot derive any rights or expectations from any cost estimate or budget issued by ICE, unless the Parties have agreed otherwise in writing. A budget communicated by the Client is only considered a (fixed) price agreed on by the Parties if this has been explicitly agreed in writing.
  5. If it should be apparent from the Agreement that the Client consists of several natural persons and/or legal persons, each of these persons is jointly and severally liable to ICE for the performance of the Agreement.
  6. Where the activities performed by ICE and the sums due by the Client for these activities are concerned, the information in ICE’s administration provides full evidence, without prejudice to the Client’s right to provide evidence to the contrary.
  7. In the event the Client should be under a periodic payment obligation, ICE may adjust the applicable prices and rates, in writing and in accordance with the index or any other criterion included in the Agreement, within the period specified in the Agreement. If the Agreement does not explicitly provide for possibility to adjust the prices or rates, ICE may adjust the applicable prices and rates in writing with due observance of a period of at least three months.
  8. If the Client should fail to pay the sums due or does not pay these on time, the statutory interest for commercial agreements is payable by the Client on any outstanding sum, without a reminder or notice of default being required. If the Client should fail to pay the sum due, even after a reminder or notice of default, ICE can pass on the claim for collection and the Client is obliged to pay, within reason and in addition to the total sum due at that time, all judicial and extrajudicial costs, including all costs charged by external experts – all of which is without prejudice to any of ICE’s statutory and contractual rights.
  9. ICE shall be authorized at any time to insist on full payment being made in anticipation of it delivering the products.

 

  1. The terms of delivery mentioned in the Agreement shall not have final deadline status unless the Parties in the context of the Agreement expressly agreed to the contrary. A term of delivery having been agreed shall take effect: (i) as at the date of conclusion of the Agreement; or (ii) as at the later date of ICE having gleaned the full complement of details required in order for it to carry out the duties in hand; or (iii) as at the later date of ICE having received the (down) payment as referred to sub 6.2 above.
  2. Delivery shall be affected on an “Ex Works Incoterms” basis unless the Parties have agreed otherwise in writing.
  3. ICE may raise delivery charges with the Client.

 

  1. Neither Party is obliged to meet any obligation, including any statutory and/or guarantee obligation, if it is prevented from doing so by circumstances beyond its control. Circumstances beyond ICE’s control include but are not limited to: (i) circumstances beyond the control of ICE’s suppliers, (ii) the failure by ICE to properly meet obligations that were contracted by ICE on the Client’s instructions, (iii) defects in goods, or materials of third parties that ICE uses on the Client’s instructions, (iv) measures by public authorities, (v) power or production failures, (vi) failures of the Internet, data network or other operational breakdowns, crime, war or terrorism, (viii) general transport problems, (ix) natural disasters, and (x) industrial action, unnavigable
    waterways, lack of raw materials and price increases resulting from such shortages.
  2. If a force majeure lasts for more than sixty (60) days, either Party has the right to terminate the Agreement in writing, for breach of contract. In such event, all that has already been performed under the Agreement must be paid for on a proportional basis, without anything else being due by either Party to the other Party.
  3. ICE in the event of temporary force majeure shall be authorized at its discretion either to suspend delivery for the relevant amount of time or to cancel the Agreement where the outstanding portion of same is concerned, all of this without ICE, as before, being under any obligation whatsoever to pay compensation.

 

  1. The total liability of ICE for any failure to perform its obligations under the Agreement, including failure to meet any guarantees or indemnification agreements with the Client, is limited to compensating damages as outlined in this Article 9.
  2. ICE vouches for the soundness of the products it supplies. In the event of any product supplied nevertheless being shown, within 12 (twelve) months of the date of its delivery, to be defective, ICE at its discretion shall have a choice between (i) restoring the product, (ii) replacing the item in question, or
    (iii) crediting the Client in a proportionate amount of the relevant invoice. In order for the Client to rely on the products supplied to it being defective, it shall be under the obligation to notify ICE accordingly in writing within 14 (fourteen) days of it having discovered, or reasonably being deemed to have discovered, the relevant defect.
  3. The Client shall in any event offer ICE adequate opportunity to restore a defect if any or carry out the processing or delivery afresh, and shall forfeit its claims vis-à-vis ICE if it fails to do so.
  4. The Client may only rely upon the obligations set out in the present Article 9 on condition that it should comprehensively have performed vis-à-vis ICE.
  5. Direct damage is limited to a maximum of the price specified for the Agreement in question (excluding VAT). If the Agreement is primarily a continuing performance contract with a duration of more than one year, the price specified for the Agreement is set at the total sum of payments (excluding VAT) specified for one year.
  6. ICE hereby declines any and all liability for consequential loss and/or indirect loss owing to business interruption including but not necessarily confined to trading loss, loss of sales volume, loss of profit, loss of reputation and/or environmental harm.
  7. ICE’s liability shall in any event be capped at its performance of the commitments resting with it as per the present Article 9.

 

  1. Title to any such products as ICE supplies shall continue to rest with ICE until such time as the Client has comprehensively satisfied its payment obligations vis-à-vis ICE, subject to the Client undertaking vis-à-vis ICE for the duration of such term as it is yet to satisfy said obligations to apply due care in the handling of the items supplied, for which it shall maintain insurance, and refrain from pledging, processing or transferring said items or relinquishing same to third parties. The Client’s failure to live up to this commitment on its part shall result in the entire outstanding amount associated with the Agreement instantly being rendered exigible.
  2. ICE shall be authorized in the event of the Client failing to perform vis-à-vis it instantly to retrieve any items title to which it has retained, with the Client granting ICE instant access where necessary, upon ICE’s first request to such effect, to any Client-owned or Client-managed buildings and/or sites in order for ICE to revendicate its possession(s).
  3. The Client’s payments shall primarily be allocated where possible to any such claims accruing to ICE as are not subject to retention of title.

 

  1. The Client shall not be authorized to suspend or set off any of its commitments vis-à-vis ICE.
  2. The Client shall be in ipso jure default, with ICE being authorized extrajudicially to dissolve the Agreement either in whole or in part without service of notice of default or judicial interposition being required, in any one of the following scenarios:
    1. (a) that of the Client applying for bankruptcy or for (provisional) moratorium of payment, being declared bankrupt, being granted (provisional) moratorium of payment or on the strength of statutory provision being placed under tutelage, administration or guardianship;
    2. (b) that of the Client either in whole or in part transferring, winding up or closing down or discontinuing, as the case may be, (parts of) its business or, in any event, of its business operations;
    3. (c) that of the Client having prejudgment attachment order or execution order levied against it;
    4. (d) that of ICE having good grounds for fearing (impending) breach of contract on the Client’s part.
      None of the above shall be prejudicial upon any of ICE’s other rights.
  4. ICE shall be authorized at any time to set off any of its claims vis-à-vis the Client – be said claims exigible or inexigible – against any such claims vis-à-vis it as the Client may entertain on the strength of the Agreement, with the Client being deemed to have granted ICE its unconditional and irrevocable permission where such permission is required.
  5. ICE shall be authorized at any time to demand that security be put up by the Client where the latter’s performance of obligations arising out of the Agreement is concerned, with the Client following suit upon ICE’s first request to the relevant effect. ICE shall be authorized to dissolve the Agreement in the event of the Client either failing to put up security, with liability for the full complement of losses suffered by ICE as a result resting with the Client in such scenario.

 

  1. ICE shall have the authority at any time and for any reason, to delegate in whole or in part, the performance of any operations it has been tasked with to third parties.

 

  1. All offers, quotations and Agreements shall exclusively be governed by and construed in accordance with the laws of the Netherlands, whereby the Vienna Sales Convention (CISG) shall not be applicable.
  2. The Parties hereby irrevocably agree that the courts located in ‘s Hertogenbosch, the Netherlands, shall have exclusive jurisdiction to settle any disputes or claims arising out of its connection with this Agreement or its subject matter or formation (including non-contractual disputes or claims).

 

  1. The Terms have been lodged with the Dutch Chamber of Commerce and Industry, Central Netherlands Division (www.kvk.nl).
  2. These Terms may be amended or modified at any time and for reason by ICE.
  3. The captions of the paragraphs and sections of these Terms are for convenience only and shall not affect the interpretation of this agreement. Additionally, use of capitalization throughout the Terms shall not affect interpretation of the Terms.
  4. The Agreement shall be governed by the most recent version of the Terms that has been submitted.

 

Accessibility statement

01 – Accessibility statement

At ICE International, we are committed to making our website accessible and user-friendly for all visitors.

We aim to create a digital experience that is clear, functional and easy to navigate across devices and technologies. In doing so, we work to improve the accessibility and usability of our website on an ongoing basis.

Although we strive to ensure that all content is accessible, some parts of the website may not yet fully meet all accessibility standards. We continue to review and improve the site where possible.

If you experience any difficulty using this website, or if you have feedback regarding accessibility, please contact us at:

info@icerugs.com

We will do our best to assist you and address any issues as soon as possible.

Privacy Policy

I.C.E. International B.V. with Chamber of Commerce number: 30244142 (trade name I.C.E,. I.C.E. Rugs & Carpets), with its registered office at Ambacht 2, 5301 KW Zaltbommel, the Netherlands, is responsible for the processing of personal data as set out in this privacy statement.

01 – Contact details

I.C.E. International B.V.
Ambacht 2
5301 KW Zaltbommel,
The Netherlands

E: info@icerugs.com
W: www.icerugs.com

We respect your privacy and ensure that the personal data you provide us with will be handled confidentially. Processing of personal data takes place in accordance with the requirements set forth in the General Data Protection Regulation. This privacy statement describes how I.C.E. International B.V. handles your personal data.

We process your personal data based on the following principles:

  1. The processing is necessary for the performance of an agreement to which you are the data subject, or to take measures at your request prior to the conclusion of an agreement.
  2. You have given consent to the processing of your personal data for one or more specific purposes.

 

We process your personal data for the following purposes:

  • To handle your payment
  • To send our newsletter
  • To be able to call or e-mail you if this is necessary to perform our services
  • To inform you about changes in our services and products
  • To offer you the possibility to create an account on www.icedesignbook.nl
  • To deliver goods and services to you
  • We analyse your behaviour on the website in order to improve the website and to match the supply of products and services to your preferences. 


Below you will find an overview of the personal data we process:

  • First and surname
  • Address details
  • Telephone number
  • E-mail address
  • IP address (Google Analytics)
  • Location data (Google Analytics)
  • Information about your activities on our website (Google Analytics)
  • Internet browser and device type (Google Analytics)
  • Other personal data that you actively provide, for example in correspondence and over the telephone.

 

Our website and/or service does not intend to collect data on website visitors under the age of 16. Unless they have permission from parents or guardians. However, we cannot verify whether a visitor is older than 16 years. We therefore recommend parents to be involved in the online activities of their children, so as to prevent data on children being collected without parental consent. If you are convinced that we have collected personal information on a minor without that permission, please contact us at info@rugs.nl, and we will remove this information.

We do not take decisions based on automated processing operations on matters that may have (significant) consequences for people. This concerns decisions taken by computer programs or systems, without the intervention of an individual (for example an employee of I.C.E. International B.V.). 

We store your personal data for as long as necessary to carry out our services correctly. In addition, we store your personal data for the period in which we consider this relevant in the context of our service provision. The aforementioned periods apply unless I.C.E. International B.V. is obliged, pursuant to a legal provision, to store the personal data for a longer period.

I.C.E. International B.V. does not sell your information to third parties and only provides it if this is necessary for the execution of our agreement with you or to comply with a statutory obligation. With companies that process your data on our instructions, we (where possible) conclude a data processing agreement to ensure the same level of security and confidentiality of your data. I.C.E. International B.V. remains responsible for these processing operations.

We use cookies that infringe your privacy as little as possible. A cookie is a small text file that is stored in your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your convenience. They ensure that the website works properly and remember, for example, your preferred settings. They also allow us to optimise our website.

The website possibly also contains links to third party websites. Although this or these website(s) have been carefully selected, I.C.E. International B.V. does not bear responsibility regarding these third parties and the way in which they handle your (personal) data. You may opt out of cookies by configuring your internet browser in such way that it does not any longer store cookies. In addition, you can also delete all information previously saved via your browser settings.

You have the right to access, rectify or delete your personal data. In addition, you have the right to withdraw any consent for the data processing or to object to the processing of your personal data by I.C.E. International B.V. and you have the right to data portability. This means that you can submit a request to us to send the personal data we hold on you in a computer file to you or another organisation mentioned by you.

You can send a request for access, rectification, deletion, transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to info@icerugs.com

To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine-readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) black in this copy. This is to protect your privacy. We will respond as quickly as possible, but within four weeks at the latest, to your request.

We also wish to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data Protection Authority (Dutch DPA). This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

We take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you have the impression that your data are not properly secured or if there are indications of misuse, please contact our customer service or via info@icerugs.com

I.C.E. International B.V. has taken the following measures to protect your personal data:

  • Security software, such as a virus scanner and firewall.
  • Data is sent only through end-to-end SSL-encrypted connections.
  • The connection with our website is always SSL-secured so that no one can monitor the data being sent.
  • All employees of I.C.E. International B.V. are aware of our security policy.
  • Data leaks must be reported to the IT Manager immediately, whereupon they will be assessed and, where necessary, reported to Meldloket Datalekken, a service desk of the Dutch Data Protection Authority (Dutch DPA).

This privacy statement has been drawn up in Waardenburg, the Netherlands, on 26 April 2018.

Cookies Policy

01 – What are cookies?

Cookies are small text files that are stored on your device when you visit a website. They help websites function properly, improve security, and provide a better user experience.

ICE Rugs uses only strictly necessary cookies that are essential for the operation and security of our website. These cookies enable core functionality and help protect our website against spam, fraud, and malicious activity.

Because these cookies are necessary for the website to function, they cannot be disabled through our website.

wpEmojiSettingsSupports

Duration: Session

This cookie is used to determine whether your browser can correctly display emojis and special characters across our website.

rc::c

Duration: Session

Set by Google reCAPTCHA, this cookie helps distinguish genuine visitors from automated bots and protects our forms and website from spam.

rc::a

Duration: Persistent

Also set by Google reCAPTCHA, this cookie supports ongoing bot detection and website security measures.

cookieyes-consent

Duration: 1 year

This cookie stores your cookie preferences so that your choices are remembered during future visits to the ICE RUGS website.

__cf_bm

Duration: 1 hour

Set by Cloudflare, this cookie helps identify and manage bot traffic, improving both security and website performance.

VISITOR_PRIVACY_METADATA

Duration: 6 months

Set by YouTube when embedded video content is present on our website. It stores a visitor’s privacy and consent preferences for the current domain.

To ensure the security and functionality of our website, ICE Rugs works with trusted third-party providers, including Google reCAPTCHA, Cloudflare, and YouTube. These services may set cookies that are strictly necessary for their features to operate correctly.

Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies; however, please note that doing so may affect the functionality, security, and performance of certain parts of our website.

ICE Rugs may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our website services. Any updates will be published on this page.

If you have any questions about this Cookie Policy or our use of cookies, please contact us:

ICE RUGS
I.C.E. International B.V.
Ambacht 2
5301 KW Zaltbommel
The Netherlands

E: info@icerugs.com
W: www.icerugs.com

Thank you for visiting ICE Rugs. We value your privacy and are committed to maintaining a secure and trustworthy online experience.